I've tried contacting Arken at their info email address twice over the past 4 days about a warranty service issue. I guess every employee must be "out-to-lunch" all week because I have not gotten a response. This certainly does not match postings by other customers who say they have gotten responses within hours. Maybe those posts are fake. I have 4 Arken scopes as well as rings, but sadly this may be the end of my purchases from them. What good is a lifetime warranty if they ignore service requests?!
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We have hired several new customer service reps, and a couple of new dealer reps. We are making strides in the right direction, we just got caught behind the 8 ball, and were not expecting sales to quadruple like they did. We are getting there, and our response time has been cut in half. Thanks for your patience!!