Very disappointed, I have sent three texts with a question on the illumination feature on my scope without a response. It’s been 2 weeks now. I was one of the early guys who patiently waited for my scope while the company had my $$$. 🤬🤬🤬
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I have never had a problem with Arken, but gmail did kick their reply into my spam folder causing some problems. Check your spam, certainly if you use gmail.
I've see these comments and wonder why I have been so lucky. I sent one email, and the thread has been great. Even in the middle of the night I have received responses. Something must have changed, as I have had a great experience with James C responding very quickly and fixing an order issue. FYI, I used email@example.com
I personally have had nothing but good luck and communication from Arken.
Then PM me on FB Randall Carey or in the FB group Arken Optics USA Info,,,,, I will make sure Arken contacts you
Thanks Tim, I didn’t want to be rude and tell Randall what I truly thought about his suggestion !!!
No they do not work all the time I sent 2 emails also With no response
SEND EMAILS THEY WORK ALL THE TIME IF YOU SEND IT TO THE RIGHT ADDRESS
Just got a return e-mail indicating I only phoned once ! First of all that should be sufficien, secondly, I was instructed to communicate by text which I sent several of !!!
I agree, I just bought my first Arken and sent 2 messages to Info and 2 text messages and no response. I hope there scope is better than their service.
Our SMS has been having issues lately and we are working with the service provider to resolve it. Please send an email to info@ArkenOpticsUSA.com and we really appreciate your support and apologize for the disappointment. We will make sure you are taken care of.
Illumination issue? What was your issue/question about?