Warranty

We have been replying to your emails. Please email us again, and note your name that you use from the site, as well as "Warranty", that way I can verify that it is you. Please check your spam folder, as well as the trash bin. We have encountered several customers, where our email goes straight to trash. If it is there, you will need to mark it as good, so Google doesn't automatically remove it for you.

Stand by...

Test emails sent to all 3 addresses.

I have no clue why you are not receiving our emails, but I assure you that we are replying to each and every one of them. Please reach out to me via a different email address, and we will see how/if that works.

I am seeing that customer service is currently working with you on the issue. We will get you fixed up.

Please email the pictures of the damage, and we will go from there!

You can see water droplets inside scope glass if you zoom in.

I am seeing that all of your emails have been replied too at this time. Anything further that you need, just email is at info@arkenopticsusa.com

Maybe it shows that on ur end but we don't get ur mail.i checked spam folders inbox folders we don't receive emails from you. And it's not like I'm the i ly one and it's something is wrong with my email , look in the comments there are many people with same complaint, it's something going on, on ur end. Because it obviously shows u reply but none of us receive email. And it's not in spam folder. Nore inbox, we won't be here waisting ur or our time.

Do you have another email address we can send the replies too? Address the email to the attention of Donnie. I am not sure why you are not receiving our current replies.

I have also sent out the RMA form to start the return for warranty process. Please let me know if you receive that reply.

Did they respond to you yet? Hope I dont have problems! Getting concerned to be honest with you. Companies dont care about thier customers anymore. Keep us posted.

Nope not a thing not an email not a phone call not a response on here nothing. Absolutely ridiculous. I realize this is not a $2k plus Nightforce scope but at list give the customer the option to use the warranty. I own two Vortex scopes. Had to contact them once for a red dot I use at work. After two years of use the cable holding the dust cover was fraying. I called a human answered and was never even questioned on how or why the problem occurred. The person simply said it shouldn't happen. Problem was solved. Definitely gonna stick with Vortex. Shame I heard a lot of good things about Arken but this is ridiculous.

Just an update. Considering I had still not heard anything I posted this original post on the Arken Facebook page. Someone named, Randall Carey, who I seriousely doubt is an employee of Arken did answer me. As did several other posters. The reason I doubt Mr. Carey is employed by Arken was due to his commments. I was called an a$$hole and impatient and he was pleased I was not his customer.... On an open public forum. No way Arken would permit this. I have heard a lot of positive feedback regarding Arken and no way this is the way they could possibly handle warranty issues. After this multiple people were commenting on leaving Arken and how Arken was loosing additional customers. Oddly the entire post was removed by the following morning. Luckily I copied most of it prior to is disapearnece. The realy odd thing is if Mr. Carey actually is employed by Arken I IM'd him my e-mail and information regarding the warranty issue. Here we are again a couple days later and still no reponse. I am baffled by the way this is being handled. Funny how mutliple people asked and tried to confirm I had sent hte original two emails to the correct address considering there has been zero response. It was definitely the correct address and not even a sorry for the inconvience we are backed up we will get back to you asap.. nothing. I could have sent the email to no one and received the same response. I guess the process is e-mail in and we will get back to you when we are good and ready. You just wait and one day we will reply.... maybe. Unbelieveable.

Yes. Any modifications to the optic will void the warranty.

Mounting the optic is a "modification" that's freaking nuts. You are adding a mount. The mount is not permanent and neither is paint. What a crap warranty.

My illumination isn't working either!

Minimum parallax focus is 25 yards. However, my SH4 will allow crisp images down to around 15-16 yards.

@Steve Do Good people!!

@Steve Do Yes, there apparently has been some of the SH4 scopes that had the same issue. You should be getting a return materials authorization from Arken. You are covered. I am sorry that you will be out of your scope for a bit, but they will get you fixed up!!

I'm having the same issue with mine.

@Arken Optics USA There ya go!! 👍

@Rick Gull Give a shout out to Arken, they will get you fixed up!!

Same. How long did it take for you to get a response?

@Allen B Boy LeGrande not the caps over the ends, I'm talking about the soft dust cover for your whole scope(?)

@hillbiggs77 , I'm not saying they would or wouldn't. I don't work there. That said, that's a tall order for a company that is putting out affordable quality. Problems related to defects or normal use are one thing. The kind of warranty you are talking about is payed for by the customer through a higher price tag. There is nothing the manufacturer can do to control losses at that point. If I break mine and it's my fault, I'll pay the low price tag again.