Has anyone here faced issues with the sales tax automation feature in QuickBooks Enterprise? We recently upgraded to the latest version to take advantage of better tax automation, but now we’re hitting snags where tax rates aren’t calculating correctly for some states, and certain invoices are skipping sales tax altogether. It’s causing confusion for our accounting team and unnecessary follow-ups with clients.
Naturally, I reached out to QuickBooks Enterprise Support to get help. The support agent was polite, but it took a while to explain the issue. After checking settings and verifying company preferences, they suggested re-syncing the tax database and clearing cache—but that only solved part of the problem.
This isn’t the first time I’ve had to call QuickBooks Enterprise Support, and while I appreciate their effort, it always feels like getting to the right person takes too long. For a core accounting feature like sales tax, I expected a more immediate and informed response.
Have others in this community experienced the same lag in support? I’m especially curious if anyone has had better luck with third-party QuickBooks Enterprise Support. Some of them claim to specialize in fixing these exact kinds of problems—faster and with more tailored solutions.
I’m not against using official channels, but when sales tax isn't calculating properly, it can lead to compliance issues and misreported filings. And when deadlines are tight, waiting on a long call queue with QuickBooks Enterprise Support isn’t ideal.
If you’ve run into automation bugs, missing tax codes, or integration issues with Avalara or other tax engines, how did you fix them? Did QuickBooks Enterprise Support resolve your issue, or did you have to look elsewhere?