Or, click this link to get in touch with us.
If you can give me any info, I can look it up to see what we have received. Thanks!
I ordered a scope for my husband with the 25% discount and also wanted to order the combo o poop ack with discount NSF$170. Never could order combo pack. I called multiple times, sent two emails and a text. My husband finally got a phone number for someone associated with Arken and I called that guy. He was very nice and gave me a phone number of someone "who definitely could help straighten this out". I called that guy and he proceeded to tell me that the combo pack went right through with that discount for him. I hung up and tried multiple times and NOTHING! I am all about America and our veterans (both my sons are veterans), but the customer service here is terrible! I finally just ordered covers and the mount separate and then no place to put reward dollars in so we couldn't use them. So I ended up spending more for these two items than the whole combo pack would have been if I could have used the discount! I am not happy with this company and am seriously wondering what is going to happen if there is a problem with the scope I bought! Best advertisement is word of mouth and at the moment, I have nothing good to say about your customer service!
We are not allowed to stack discounts. You may use the Save25%, or the Save$170, or the NSF$170, but only 1 per order.
I'm beginning to wonder if I went with the wrong scope company. Still can't get in contact with customer service to exchange rings. Is life time warranty worth anything if nobody answers?
I will attempt to send another email using your website with my phone number And order number.
The two emails I sent had the right address . I used the one on your website , I click on it and it went to the page for sending an email
Make sure you are emailing the correct address. We are just about always there.
It is also possible that when we replied, it went to your spam folder. Check that as well.
There's nothing in junk folder . Someone respond d to my text stating did anyone reply to you, I replied no and I never heard any since.
Can you give me any info to locate your communications? You can also get in touch with us through Facebook Messenger.