To whom it may concern my name is Rushie Solomon and I purchased a scope from your company. It's been 2 weeks and I have not received any information or emails on when should I receive the scope. The experience from this company have not pleasant for me. I am trying to figure out if this company is fraudulent and do I need to reach out to the better business bureau.
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Check the order Sprunki status in "Your Orders" — make sure it was shipped.
We have responded to the emails that you have sent to us. You might want to check your spam folder, or even your trash folder since you are using a gmail account. Lead times are posted on the website, as well as when your items are placed into the shopping cart. I will cancel your order for you, and process your refund.
You should have received an instant order confirmation email. The scope that you ordered has a 6-8 week lead time, as posted on the website at the time of order. You will receive another email with your shipping notification and tracking information.