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    babybigfoot13
    Jan 06

    Can't get any customer service

    in General Discussion

    Wife bought me a scope and I want the goodie bag to go with it. I've emailed from the Arkin Optics website and the Arkin Optics USA website since Christmas and still haven't gotten a reply. So far the scope looks great but can't say how good it is because I can't get a reply on ordering the rings and things. Times like these is when a phone number would be great instead of a email that you don't know who you're speaking with or even if they're getting it. Add a phone number. You can contact me at babybigfoot13@hotmail.com

    Thanks


    32 comments
    dkrat243
    Jan 06

    Just to be sure, did you use this one?

    info@arkenopticsusa.com

    0
    dkrat243
    Jan 06

    It’s Arken with an E, not an I.

    0
    babybigfoot13
    Jan 07

    @dkrat243

    John Allen
    Jan 06

    Check your Spam folder.

    Arken Optics USA
    Jan 06

    Test email sent to you.

    babybigfoot13
    Jan 07

    @Arken Optics USA

    I did get your email and I

    babybigfoot13
    Jan 11

    Just a little update. Soon after posting on here Arken did respond. And they have responded several times to my emails. Usually within hours. Don't know if my original emails weren't going through but I was hitting on the contact is link at the bottom of their page. Anyways I would like to retract my statement about no customer service. We are still working things out but they are very responsive. Still wish they had a phone number though.

    Janie Fields
    Jan 13

    On Jan.7 I placed an order for a 4-16 scope and low rings. I also submitted my e-mail so that I could remain in contact. I have not received an order confirmation, nor a link for future tracking (yes I checked the spam folder). Now what?

    Arken Optics USA
    Jan 13

    Order confirmations are automatic. Please send us another email at info@ArkenOpticsUSA.com

    Janie Fields
    Jan 13

    E-mail sent.

    petersheidler
    Jan 14

    Hello, I have an order that I placed on Dec 31 2021. "Logging" in to my account has correctly shown that it has been paid for since the order was placed. Items were in stock at the time. I have tried emailing several times, but don't know if they are getting through.

    dkrat243
    Jan 14

    @petersheidler Be sure to email them at the following email address…


    info@ArkenOpticsUSA.com

    0
    dkrat243
    Jan 14

    Keep in mind they are getting geared up for SHOT Show next week.

    0
    petersheidler
    Jan 14

    Yep, that's the email I used. Straight off the website.

    dkrat243
    Jan 14

    OK, fair enough. I am sure they will be gettin back with you shortly.

    0
    usalonewolf
    Jan 15

    I usually text via their phone #. Quicker response in my experience.

    babybigfoot13
    Jan 15

    @usalonewolf i have not seen a phone number anywhere.

    usalonewolf
    Jan 15

    @babybigfoot13

    18

    0
    babybigfoot13
    Jan 15

    @usalonewolf 18?

    0
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    babybigfoot13
    Jan 15  ·  Edited: Jan 15

    I just their might be some kind of problem with their link at the bottom of their page, under the contact us.

    Ever since my original posting and them reaching out to me their customer service has been great. Give them a chance on here to contact you. You will not be disappointed

    petersheidler
    Jan 16

    I don't expect anything less than great customer service. I expect there is a good reason for the delays. If I can just make contact somehow I'm sure it will be straightened out.

    dschuetz68
    Jan 16

    @petersheidler shot shows coming up,growing compan,I can’t say anymore than that.there is an 1-800 number on my order email.

    Arken Optics USA
    Jan 16

    @petersheidler Did you get a response? We definitely want you to be satisfied with Arken. We really appreciate your business.

    petersheidler
    Jan 16

    This response is the only one so far. Is there a way to get an email from Arken about my order? petersheidler@hotmail.com

    0
    Arken Optics USA
    Jan 16

    Email sent.

    0
    petersheidler
    Jan 17

    Just so everybody knows, I have now made contact on have an order status.

    Good luck at SHOT to everybody who's attending this year!

    0
    shaverlocal
    Jan 17

    Where are the rings I ordered and paid for? You shipped them USPS with a delivery date of yesterday. Last tracking claimed they were in Houston and I am in California. I need them for a shoot and may need to buy them locally. shaverlocal@gmail.com

    0
    John Allen
    Jan 18

    Sounds to me like you are barking at the wrong dog here. I guess Arken could have complete control over the USPS, but not likely. Get a grip.

    johnnyrails56
    Jun 03

    Customer service question- I too have not heard from Arken with regard to some basic instructions, do they typically respond the same day or a few business days later? Also my reticle is not illuminating, I installed the supplied battery and assume it installs with the writing/numbers facing the outside of the turret. I emailed from their “contact us” link.

    0
    shaverlocal
    Jun 05

    Every time I have emailed Arken I have heard back from them in an hour or so. They have been very upfront with me. Try turning the battery around. I waited three months for my scope and have no regrets.

    0
    johnnyrails56
    Jun 05

    I didn’t use the email link, i just emailed direct; heard from them within a few hours- great customer service!

    0
    32 comments